FAQs
Frequently asked questions
product
Are your products safe to use?
Yes, all our products are made from body-safe materials and meet EU health and safety regulations.
Are the items discreet in appearance?
Most of our products are designed for discreet use and minimal noise, ideal for privacy.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Bancontact, Apple Pay, Google Pay, and PayPal.
Is payment secure on your website?
Yes. Our site is SSL-encrypted and all transactions are processed through secure gateways.
Can I pay anonymously?
Payments appear on your statement under a discreet name and there’s no mention of “Love Shop”.
My payment failed — what should I do?
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Shipping & Returns
Do you ship across Belgium?
Yes, we offer fast and discreet shipping to all regions of Belgium.
How much is the shipping fee?
Shipping is €15, but it’s free for orders over €100.
How long does delivery take?
Orders are delivered within 1–2 business days after dispatch.
Can I return a product?
You may return unopened items within 14 days. Opened or used intimate products cannot be returned for hygiene reasons.
How can I track my order?
Please contact us within 48 hours with photos. We’ll arrange a replacement or refund immediately.
privacy
Is my order packaged discreetly?
Yes, all packages are shipped in plain, unbranded boxes — no one will know what’s inside.
Will my personal data be shared?
Never. Your information is strictly confidential and will never be sold or shared.
Do you store my credit card details?
No. All payments are processed through secure third-party providers — we never see or store your card info.
How do I unsubscribe from emails?
You can unsubscribe anytime by clicking the link at the bottom of any newsletter email.
Is your website GDPR-compliant?
Yes, we follow all GDPR guidelines regarding data protection, consent, and transparency.